City attends to high volume of cold front related electricity service requests
03 June 2023
The City is attending to a high volume of electricity requests related to this week’s severe inclement weather. City residents can expect cold, wet and windy conditions this weekend as a cold front hits the province, which may have an impact on electricity service requests. The teams are attending to a number of weather and load-shedding-related outages in the metro as a matter of urgency and we thank residents for their understanding.
Storm and load-shedding related electricity outages are being experienced in areas across the city. Eskom's load-shedding has also contributed to the number of service requests due to nuisance tripping among others, when the lights are switched back on. The City encourages residents to make use of the correct service channels to report outages via SMS and email. Residents are reminded to only use one reporting channel and not log multiple requests as duplication causes delays.
Trees affecting power lines, infrastructure
The City dedicates resources to trim trees and vegetation on its property so as to reduce the risk of outages caused by trees encroaching onto power lines and infrastructure. Property owners are also encouraged to safely maintain their trees and vegetation. Stormy weather usually contributes to an increase in power outages, especially where tree branches grow over and into overhead power lines. Residents should contact professionals for assistance where the work is too dangerous or difficult to perform.
Please see here for more information:
https://www.capetown.gov.za/Media-and-news/Don't allow tree emergencies to take root this winter
Should residents be concerned that there is a risk of trees on City property encroaching on City overhead power lines, they are encouraged to report these cases to the City's Fault Reporting Centre on
0860 103 089 or power@capetown.gov.za.
For service requests (please only log on one channel and do not log the same request multiple times):
Residents can use the following channels to report transport and road related issues:
- Transport Information Centre (TIC) on
0800 65 64 63. This is a 24/7 information centre and free from a landline or a cell phone
- Send an email to
Transport.Info@capetown.gov.za
- Residents are reminded to please include their name, contact number and the exact location of the blocked stormwater infrastructure. It is very important to ensure that the details of the location are 100% correct as this will improve our response time. We want to thank our residents for working with us.
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Published by:
City of Cape Town, Media Office
